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Fraud Alert: Phone Number Spoofing Scam
We have received reports that scammers are using Blue Mountain Credit Union’s phone number to contact members while pretending to be representatives of our credit union. This technique is known as caller ID spoofing — where fraudsters disguise their identity by making it appear as though they are calling from a trusted source.
Rest assured: your personal and financial information with us remains safe and secure. These spoofed calls are an external scam attempt and do not reflect a breach of our systems.
How the Scam Works
- Deceptive Calls: Fraudsters may claim there is an issue with your account or reference suspicious transactions to create a sense of urgency.
- Requests for Sensitive Information: They may ask for your full debit or credit card number, PIN, online banking credentials, Social Security number, or one-time security codes.
- Impersonation Tactics: The call may appear on your caller ID as coming from our phone number (509) 526-4562, but it is not us.
Blue Mountain Credit Union Will NEVER:
- Call, text, or email you to ask for your full debit or credit card number
- Request your PIN, CVV code, or online banking password
- Ask for one-time passcodes or multi-factor authentication codes
- Pressure you to take immediate action over the phone
- Ask you to send funds to anyone to “protect your account”
What You Should Do
- Hang up immediately — do not engage with the caller or provide any information.
- Do not call back the number that called you, even if it looks legitimate.
- Call us directly at (509) 526-4562 or visit us at 520 S. College Ave, College Place, WA 99324 to verify any claims.
- Report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov.
If You’ve Already Shared Information
If you believe you may have provided personal or account information to a fraudulent caller, please contact us immediately so we can help protect your account. Quick action is critical to preventing unauthorized access.
Stay Informed and Stay Safe
Spoofing scams are becoming increasingly sophisticated. By staying vigilant and sharing this alert with friends and family, you can help protect our community from fraud.
Your security is our top priority. Thank you for being a valued member of Blue Mountain Credit Union.
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Blue Mountain Credit Union Now Offers Mortgage Loans!
Blue Mountain Credit Union has joined forces with TruHome Solutions to offer you the best mortgage products around. Members can choose from a variety of home loan options, including:
- Fixed and adjustable rate mortgages
- FHA and VA loans
- Investment property and second homes
- And more!
Call 1 (844) 884-9764
Apply Now View Rates Calculators
About TruHome Solutions
TruHome Solutions, LLC, is a full-service mortgage Banking Credit Union Service Organization (CUSO) that provides lending services to credit unions across the nation. TruHome has partnered with credit unions large and small to be able to offer mortgage lending options to their members in a very customizable, service first approach. Blue Mountain Credit Union members are their members too.
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Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government.
Equal Housing Lender
Blue Mountain Credit Union is Hiring!
Blue Mountain Credit Union is looking for a Bilingual Loan Servicing & Collections Specialist to join our team in College Place, WA.
✅ Full-time, in-office
✅ Bilingual (English/Spanish) required
✅ Work directly with members to support loan servicing and help them get back on track financially
If you have experience in lending, servicing, or collections and want to make a difference in our community, we’d love to hear from you!
See our careers page for more information.